CargoWise and ZIM connect to improve customer experience


WiseTech Global, the world’s leading logistics fulfillment solutions provider, has partnered with ZIM Integrated Shipping Services, one of the world’s leading container shipping companies, to enhance customer experience through a direct connection data between their systems.

As supply chain visibility is increasingly important for logistics companies, access to real-time operational data is what drives critical decision-making in an ever-changing industrial landscape. The CargoWise-ZIM data connection now provides CargoWise customers with direct email messages for schedules, reservations, tracking, verified gross weight, shipping instructions and bill of lading data.

By removing the limitations of using a third-party connection, CargoWise expands the scope of connectivity customers can access while on the platform, allowing freight forwarders and carriers to exchange specific information to the relationship that contribute to process automation, reporting and visibility.

Karin Schweitzer, Vice President of ZIM Global Customer Service, said: “ZIM makes digitization a priority, and providing our customers with an easily accessible digital way to connect directly empowers us to provide the best multi-service care we are known for.”
“As a platform used by some of the world’s largest freight forwarders, we are delighted to be working with WiseTech Global and CargoWise. This connection will serve both companies, as joint customers will get faster and more reliable confirmations and information about their shipments. »

Ashley Skaanild, Regional Vice President – Logistics Data and Connectivity, WiseTech Global, said: “ZIM is an important addition to CargoWise’s extensive carrier connectivity network. This collaboration provides CargoWise customers with rich, unparalleled data at their fingertips through an integrated platform. ZIM and WiseTech will continue to leverage the benefits of our partnership as we work together to improve the connection with even more features, such as contract and spot rates.

“It is exciting to have achieved a major milestone with our ocean carrier connectivity: over 95% of the ocean freight handled by our customers through the CargoWise platform can be booked through a direct connection to ocean carriers and NVOCCs. This is extremely beneficial for all parties. We streamline the supply chain by improving cross-border operations and providing access to critical information through electronic data interchange. This is the future of the logistics industry.

“Our vision is to be the operating system for global logistics, and our goal will continue to be to evolve and grow the CargoWise ecosystem to provide our customers with industry-leading solutions that meet their diverse needs. .”
Source: WiseTech Global


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